Privacy Policy

Effective Date: 11/14/2025
Last Updated: 11/14/2025

Koala Creative LLC (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have. If you have any questions, email us at sarah@koalacreativellc.com

1. Information We Collect

We only collect personal information that you voluntarily share with us. This includes:

Information You Provide

  • Name + email address when you download an opt-in or subscribe to our email list

  • Name, email address, and message when you submit a contact form

  • Any other information you choose to share in a form or message

Automatically Collected Information (Squarespace)

Squarespace automatically collects certain technical data from all visitors. This may include:

  • IP address

  • Cookie identifiers

  • Device + browser information

  • Pages visited, time on site, and general analytics

We do not personally identify this information, but it may be used for analytics and site functionality.

2. How We Use Your Information

We use the information you provide for:

  • Sending the opt-in, guide, or resource you requested

  • Email marketing (newsletters, promotions, updates) through Mailchimp

  • Responding to contact inquiries

  • Improving our website, content, and user experience

We do not sell your personal information. Ever.

3. Legal Basis for Processing (GDPR)

If you’re located in the European Union, we process your data under the following legal bases:

  • Consent (when you submit a form or opt-in)

  • Legitimate interest (for analytics, fraud prevention, or improving our website)

You can withdraw your consent at any time by clicking “unsubscribe” in any email or contacting us directly.

4. Third Parties We Share Data With

We only share data with trusted third-party service providers who help us operate our business. This includes:

  • Squarespace (website hosting)

  • Mailchimp (email marketing + automations)

  • Google Analytics (website analytics, if enabled)

  • Etsy (when purchases occur through Etsy—not directly on our website)

  • QuickBooks (for service-based invoicing—not linked to this site)

These providers may collect or process data according to their own privacy practices.

5. Cookies + Tracking Technologies

Squarespace and its integrated analytics tools may use cookies or similar technologies to:

  • Analyze website traffic

  • Improve performance

  • Remember user preferences

Visitors in applicable regions will see a cookie banner allowing them to accept or manage cookies according to GDPR requirements.

If you do not have a cookie banner turned on yet, you will want to enable one.

6. Data Retention

We retain personal information only as long as necessary to:

  • Send emails you signed up for

  • Maintain business records

  • Comply with legal obligations

You may request deletion of your data at any time.

7. Your Rights

Depending on where you live (EU, UK, California), you may have the right to:

  • Access the data we have about you

  • Correct or update your information

  • Request deletion

  • Opt out of email marketing

  • Request a copy of your data

  • Object to certain uses

To make any privacy request, email us at sarah@koalacreativellc.com

8. International Data Transfers

Because we use global providers like Squarespace and Mailchimp, your information may be transferred and stored outside your country of residence. These companies use standard safeguards (such as Standard Contractual Clauses) to protect your data.

9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their information.

10. Updates to This Policy

We may update this policy occasionally. We’ll revise the “Effective Date” above when changes are made.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:
sarah@koalacreativellc.com
Koala Creative LLC
Seattle, WA

Terms + Conditions

Effective Date: 11/14/2025
Last Updated: 11/14/2025

By accessing our site, downloading a resource, submitting a form, or purchasing a product through an external platform (like Etsy or affiliate partners), you agree to these Terms.

If you do not agree, please do not use our site or services.

1. Who We Are

Koala Creative LLC
Seattle, WA
sarah@koalacreativellc.com

We provide:

  • Digital products (printables, templates, guides, etc.)

  • Content strategy information

  • Email newsletters + downloadable resources

  • Affiliate recommendations

  • Educational content via blog posts, guides, and downloads

2. Intellectual Property Rights

Everything you see on this website — including text, images, designs, illustrations, copywriting, PDFs, digital downloads, templates, blog posts, and course materials — is owned by Koala Creative LLC unless explicitly stated otherwise.

You may not:

  • Copy, reproduce, sell, or distribute our content or digital products

  • Claim our work as your own

  • Upload or share our digital products publicly

  • Resell or transfer access to any paid or free materials

You may:

  • Use your purchased or free downloads for personal use only

  • Print copies for your own individual use

  • Share the link to a product or page so others can download directly from us

If you're unsure whether a use is allowed, email us at sarah@koalacreativellc.com — we’re happy to clarify.

3. Payments & Refunds

All digital products (including Etsy purchases) are considered final sale due to their downloadable nature. No refunds or exchanges are offered unless required by law.

For Etsy or other third-party purchases, the third party’s own refund policies may apply.

If an issue arises (broken link, access problem, wrong file), please contact us and we’ll help however we can.

4. Your Use of the Website

By using this site, you agree that you will not:

  • Use the site for fraudulent or harmful purposes

  • Attempt to access private areas or breach security features

  • Reproduce or decompile the site, code, or designs

  • Upload viruses or malicious content

  • Use our content to create derivative competing products

We reserve the right to restrict access or take action if these terms are violated.

5. Third-Party Links

Our website includes links to:

  • Etsy (for purchases)

  • Amazon and other affiliate partners

  • Recommended B Corps, small businesses, or related websites

  • Squarespace-hosted resources

  • Mailchimp (for email delivery)

We are not responsible for the content, policies, or actions of these third parties. Please review their terms before using their services.

6. Affiliate Disclosure

Some links on our site are affiliate links, which means we may earn a small commission if you purchase through those links — at no extra cost to you.

We only recommend products we genuinely like and believe will serve you well.

7. No Guarantees or Warranties

We aim to provide high-quality resources, but we cannot guarantee:

  • Outcomes

  • Results

  • Earnings

  • Business growth

  • Personal transformations

Our content is educational and informational only.

All services and digital products are provided “as-is” without warranties of any kind, express or implied.

8. Limitation of Liability

To the fullest extent allowed by law, Koala Creative LLC is not liable for:

  • Any damages resulting from the use or inability to use our website or digital products

  • Errors, omissions, interruptions, or delays

  • Third-party actions or products

  • Loss of data, profits, or goodwill

Your use of the site and digital products is at your own risk.

9. Governing Law

These Terms are governed by the laws of the state of Washington, without regard to conflict of law principles.

Any disputes shall first be attempted through informal resolution. If resolution is not possible, disputes will be handled in the state or federal courts of Washington.

10. Changes to These Terms

We may update these Terms occasionally. The updated version will be posted with a revised “Last Updated” date. Your continued use of the website constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms?
Email us at sarah@koalacreativellc.com

Disclaimer

Effective Date: 11/14/2025
Last Updated: 11/14/2025

This Disclaimer (“Disclaimer”) applies to all content on koalacreativellc.com (“the Website”) and all services, resources, emails, digital products, recommendations, and communications provided by Koala Creative LLC (“we,” “us,” “our”).

By using our Website, downloading a resource, or engaging with our content, you agree to this Disclaimer.

1. General Information Only

Everything shared on our Website — including blog posts, digital downloads, opt-ins, gift guides, and newsletters — is for informational and educational purposes only.

We aim to be helpful, encouraging, and human-centered, but nothing on this site is meant to replace:

  • professional advice

  • personalized guidance

  • legal, financial, medical, mental health, or business consulting

Always use your judgment and consult appropriate professionals when needed.

2. No Guarantees

We share tools, tips, DIY ideas, and strategic insights that we believe can help you, but we cannot and do not guarantee:

  • specific results

  • increased earnings

  • more clients

  • certain business outcomes

  • improved relationships

  • specific levels of gifting success (as fun as that would be)

Your results depend on many factors outside our control — including your timing, effort, market conditions, and individual circumstances.

We’re here to support you, but we cannot promise particular results.

3. Affiliate Disclaimer

Some links on this Website are affiliate links, including (but not limited to):

  • Amazon Associate links

  • Tools, supplies, fandom items, books, or creative products we love

This means we may earn a small commission if you make a purchase through these links — at no additional cost to you.

We only recommend products we genuinely believe could add value to your creative projects.

4. AI-Assistance Disclaimer

We occasionally use AI tools (including ChatGPT) to support drafting, brainstorming, or refining ideas.
All final copy, content, and creative decisions are reviewed, edited, and approved by Sarah Kowalske, AKA a real human :)

5. Professional Services Disclaimer

While Koala Creative LLC provides:

  • copywriting

  • content strategy

  • digital product creation

  • creative direction

  • educational materials

…we are not attorneys, accountants, financial advisors, therapists, licensed counselors, or medical professionals.

Nothing on this website or in our content should be interpreted as:

  • legal advice

  • medical or mental health advice

  • financial or tax advice

  • professional counseling

  • crisis support

Please seek qualified professional support when appropriate.

6. DIY + Digital Product Safety & Use

Any DIY projects, craft ideas, creative tutorials, or downloads are used at your own discretion and risk.

We are not responsible for:

  • personal injury

  • damaged materials

  • misuse of tools or supplies

  • printing errors

Use common sense, read instructions, and practice caution with tools, adhesives, paints, and small parts.

7. External Links Disclaimer

Our Website contains links to:

  • Etsy

  • Amazon

  • B Corp brands

  • Small businesses

  • Blogs by other creators

  • Helpful resources

  • Social platforms

We are not responsible for the content, actions, privacy practices, or policies of those websites. Use third-party sites at your own discretion.

8. Limitation of Liability

Koala Creative LLC is not liable for:

  • errors or inaccuracies in our content

  • any losses or damages resulting from your use of our content, recommendations, products, or services

  • actions you take based on our materials

  • unavailability of the website

  • third-party issues or products

  • any direct, indirect, incidental, or consequential damages

Use this Website and its content at your own risk.

9. No Professional Relationship

Using this Website or downloading a resource does not create a client–professional relationship. You become a client only after signing a formal agreement with Koala Creative LLC.

10. Changes to This Disclaimer

We may update this Disclaimer occasionally. Any changes will be posted with a revised “Last Updated” date.

Your continued use of the Website constitutes acceptance of the updated Disclaimer.

11. Contact Us

For questions about this Disclaimer or to request clarification, contact us at:
sarah@koalacreativellc.com
Koala Creative LLC
Seattle, WA

Cookie Policy

Effective Date: 11/14/2025
Last Updated: 11/14/2025

This Cookie Policy explains how Koala Creative LLC (“we,” “our,” “us”) uses cookies and similar tracking technologies when you visit koalacreativellc.com (“the Website”).

By using our Website, you agree to the use of cookies as described below, unless you adjust your browser or cookie settings.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website function properly, remember your preferences, and understand how visitors interact with the site.

Cookies are standard — almost every modern website uses them.

2. Types of Cookies We Use

Our Website uses a mix of cookies through Squarespace, and potentially through embedded services like Mailchimp forms, Google Analytics (if enabled), and certain embedded content.

A. Essential Cookies (Required)

These allow the site to function. Without them, pages may break or fail to load.

Squarespace uses essential cookies for:

  • Site security

  • Page navigation

  • Network management

  • Loading fonts and images

  • Remembering cookie consent

B. Performance + Analytics Cookies

These help us understand how visitors use the Website.

These may include:

  • Squarespace Analytics

  • Google Analytics (if enabled)

These cookies track things like:

  • Page views

  • Time on site

  • Geographic region (non-identifiable)

  • Browser + device type

We use this data to improve our site and content — not to identify individual users.

C. Functionality Cookies

These help remember small preferences, such as:

  • Form field memory

  • Language settings

  • Browser adjustments

These are not used for advertising.

D. Marketing / Third-Party Cookies

These appear when you interact with embedded content or external links (like Etsy or Amazon).

For example:

  • Mailchimp may set cookies when you submit a form

  • Amazon may set cookies when you click an affiliate link

  • Instagram, Pinterest, or YouTube embeds may store cookies for functionality

We do not control third-party cookies. Please review their privacy policies for details.

3. How We Use Cookies

We use cookies to:

  • Ensure the site loads correctly

  • Maintain security + functionality

  • Improve your browsing experience

  • Understand which pages are useful to visitors

  • Deliver forms, downloads, and resources

  • Help us serve meaningful content

We do NOT use cookies for:

  • Tracking your behavior across unrelated websites

  • Selling personal information

  • Identifying you personally

4. Cookie Consent (GDPR & ePrivacy Directive)

Visitors from the EU, UK, and certain regions will see a cookie banner asking them to:

  • Accept cookies

  • Reject non-essential cookies

  • Manage preferences

Consent can be changed at any time by adjusting browser settings or clearing cookies.

If you do not have a cookie banner enabled yet, you should turn one on in Squarespace → Settings → Cookies & Visitor Data.

5. How to Manage Cookies

You can disable or manage cookies by adjusting your browser settings. Please note:
Disabling essential cookies may cause parts of the site to stop working.

Learn more about controlling cookies here:

6. Third-Party Cookies We Do Not Control

When you click:

  • Amazon affiliate links

  • Etsy product links

  • Mailchimp forms

  • Social media embeds

  • External blog posts or resources

Those websites may use their own cookies or tracking pixels.

We are not responsible for external cookie practices.

Please check their privacy policies for more information.

7. Updates to This Cookie Policy

We may update this Policy periodically to reflect changes in technology or legal requirements. The “Last Updated” date at the top will always tell you when it was revised.

8. Contact Us

If you have questions about this Cookie Policy, contact us at:
sarah@koalacreativellc.com
Koala Creative LLC
Seattle, WA

ADA Accessibility Statement

Effective Date: 11/14/2025
Last Updated: 11/14/2025

Koala Creative LLC is committed to making our website and digital content accessible to everyone.

Our Commitment

We are actively working to improve the accessibility and usability of koalacreativellc.com by following the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our goals include ensuring that our website is:

  • Perceivable — content is easy to see, hear, and understand

  • Operable — everything can be navigated using a keyboard or screen reader

  • Understandable — information is clear, friendly, and readable

  • Robust — works with assistive technologies and modern browsers

Implementing these goals includes:

Providing alt text for images

  • Using clear headings, labels, and structured content

  • Maintaining color contrast that meets WCAG guidelines

✔️ Ensure the site is navigable by keyboard

✔️ Make forms and links readable by screen readers

✔️ Avoid flashing or distracting animations

  • Writing content in plain, welcoming language

  • Reviewing new pages and content with accessibility in mind

We’ll continue refining these efforts as the site grows.

Third-Party Tools + Limitations

Our website is built on Squarespace, which provides built-in accessibility features. However, some third-party plugins, embeds, or external platforms may not fully meet the same accessibility standards.

We cannot control the accessibility of third-party sites, but we do our best to choose tools and partners with user-friendly, inclusive experiences.

If You Need Assistance

If you experience any difficulty accessing content on our website or notice anything that could be improved, please reach out so we can help.

sarah@koalacreativellc.com
Include “Accessibility Request” in the subject line and let us know:

  • The page you were trying to access

  • The issue you encountered

  • Any assistive technology you’re using (if applicable)

We’ll do our best to get you what you need quickly and make updates where possible.